Philippe Mesritz

“I highly recommend Philippe Mesritz based on my firsthand experience working closely with him. He is an exceptional leader and visionary professional. Philippe's passion for success and commitment to driving positive change make him an invaluable asset to any organization. With his extensive experience in roles such as Professional Services, Customer Success, and Strategy Leadership, he possesses a proven track record of delivering outstanding results. Beyond his impressive achievements, Philippe's empathetic nature and mentorship qualities have had a profound impact on me personally. His guidance and unwavering support have empowered me to fearlessly explore new ideas, and his belief in my potential has been a constant source of inspiration. Philippe's strategic thinking, exceptional communication skills, and dedication to customer satisfaction make him an ideal fit for leadership positions such as Chief Customer Officer or Chief Operating Officer. I have no doubt that Philippe's exemplary leadership, coupled with his ability to inspire and drive success, will make him a valuable addition to any organization.”

“Philippe is one of the most empathetic and visionary leaders I’ve had the pleasure of working for. His reputation and cross-functional relationships gave our teams confidence that CS was accurately represented and advocated for across the company. Philippe genuinely cares about his work and people, always willing to hop on a call, explain a complex topic, or brainstorm. While he is a wealth of knowledge, he always challenged us to take the first guess, fail fast, and ultimately, become leaders.”

“Phillipe was the one who got me into Khoros and helped me embark on an amazing journey. Like a true leader, he takes an active interest in developing the people around and helping them grow in their careers. The values he instilled top down have gone a long way in making everyone's time under his leadership truly worthwhile. Personally, for me, he helped a great deal in my growth at Khoros and helped me shape my Leadership style. He is a great Customer Success & Support Leader. His own journey at Khoros has been phenomenal and the Support Org under his leadership made huge strides towards becoming one of the best support organizations around. Philippe, it had been a great pleasure working with you. Hope to someday join forces with you once again.”

“Over the past couple of years, our organisation has gone through substantial change with various mergers & acquisitions, though maybe the most consistent area has been our focus on the customer experience in using our platform and getting the help needed. This is down to Philippe's dedication to detail in how the organisation is setup to provide a level of service expected by our customers, and in order to drive to this requires working with departments all across our company. Yet in addition to helping the wider organisation and the overall customer experience, Philippe's teams always see the benefits of positive recognition through what feels like a natural desire to ensure his teams are both happy, taken care of, and receiving everything they need to be successful in their own areas. This combination of both visibility across the wider org's requirements, and strategic planning of what's needed to be successful within, results in a strength in leadership that helps calm choppy waters through organisational change, or even wider impacts (such as, ya know, global pandemics...!) ”

“Philippe is a strong partner to any product or services organization. His attention to ensuring that a cross-functional team is successful extends well beyond his standard departmental responsibilities, and his ability to remove silos and barriers is what makes him a such a strong leader.”

“I have worked in a number of industries and for a number of managers over the course of my career. Being able to say that you have a good manager and that you enjoy working for someone is often times very hard to do. With Philippe Mesritz this is not the case however. I worked for him for just under 2 years and was very happy during that time. Philippe is an excellent manager and leader that I would happily work for again should the occasion arise.”

“Philippe, The multi-faceted approach to technical support you initiated is an excellent model for organizations wanting to create a long-lasting model for customer service. With your focus on developed deeply trusting relationships, the core support team and interdependent extended teams were passionately aligned to reach your target of an authentically customer-service aligned organization. Congratulations for making a significant impact here, and for preparing yourself for next-step advancement.”

“I have had a chance to work with Philippe on several occasions when Philippe was leading the application support group. Throughout the course of our engagement, Philippe has exhibited great leadership not only for the projects, but also for the people involved. Throughout my work experience with Philippe, I have always seen him in great composure, and passionate about our customers' needs. Philippe has been a great team player and lead by example - needless to say, one of the hardest working people on the team-. Philippe's passion for technology, customer service, and team leadership has been a key reason for our success.”

“I should say "I am lucky" to get a chance to work with Philippe. I clearly know him, right from day ONE. The way he started in the 3M Support Organization and the way he grew up the ladder. His vision and hard work always pay him. He built the Support Organization for 3M Graphics Division from scratch with strong basement. He was able to implement SalesForce.com Integration in to the Organization in a very short time. He can make Challenges look simple and every organization need a Leader like Philippe. I would say he is the illustrious and unprecedented leader, in the 3M Support Organization. ”

“It is an honor for me to recognize Philippe Mesritz as a leader. In my 30 plus years of IT development and associated positions, I have had the privilege to work for a several amazing and inspiring leaders. It is with privilege that I count Philippe as one of them. As a leader, Philippe is transparent in that his goals are 3m’s goals. His honesty and integrity speaks volumes to his staff, and his character reflects the heart of 3M’s culture and ideals. His leadership style allows not only for personal growth, but the growth of the group. His communication is deliberate, concise, and clear. Not a day goes by that I don’t grow and feel challenged.”

“Philippe is a passionate, effective and recognized leader in customer support services within 3M's Transportation services business group. Philippe has a 'can-do' attitude and is always willing to help his peers and fellow workers. I highly recommend Philippe for his leadership and collaboration skills.”

“Philippe is a person who embraces technology to help with the overall customer experience. When 3M started with a new CRM program, Philippe was the first in the line to take on the new technology and utilize it to its full potential. He always has the customer in mind regardless of what he is doing. He is a great employee.”

“Philippe has been one of the greatest manager's I've had the opportunity to work for. He really takes a vested interest in developing his people and continually challenges them to raise the bar. There were numerous times when Philippe assigned me a difficult project which I believed were out of my league. On every occasion I was able to complete these and gain confidence in myself with Philippe's encouragement. Philippe's open minded approach to management, empowered his people to take take ownership of processes and place value on their ideas. It was really special to see all of the progress Philippe made in improving the service side of the business and execute his vision. In the future I hope that I have the opportunity to work with Philippe again.”

“Philippe efficiently and effectively created a customer support organization to support a national Transportation practice. He also excelled in his innovative approach to support the sales organization. I highly recommend Philippe for his professionalism and collaborative approach.”

“Philippe is an outstanding fellow leader. He was great to work with as a peer and we collaborated successfully on maturing processes and procedures across our organization. With Philippe's collaboration we made a number of improvements in the software and services area that helped improve communications and streamline operatons. I would welcome the opportunity to work with Philippe again in the future and believe he would be an asset to any team he joins. Philippe brings creativity to both his thoughts an his leadership.”

“Philippe knows how to build long lasting relationships with both clients and his direct reports. In less than a year, Philippe went from managing a small team of five to a large multi-functional team of 50+ technicians. During that time he also developed NPS scores of the 3M contact center. Philippe is not afraid of learning something new. In fact, he embraces the challenge. With no prior knowledge of Salesforce, he was able to configure Salesforce for the Traffic Safety and Service business unit for 95 users. Under Philippe's direction, the Salesforce instance has since grown to over 350 users. Philippe would be an asset to any employer and I recommend him for any endeavor he chooses to pursue.”

“Philippe is a strong leader within the customer service organization who uses his passion for customer service excellence with his deep technical knowledge of systems and processes to drive improvements in an environment rich with change. You are great to work with Philippe!”

“Philippe has excellent leadership skills. Daily he spends some time with each member in the team to handle and remove the roadblocks/concerns etc., which makes him more unique. He established and managed the division which will handle customer support. He also set a standard for similar operations across the company.”

“I worked with Philippe while he managed our Technical Assistance Center addressing customers concerns regarding our projection products. I found him always courteous and professional as he worked to resolve customers concerns, warranty and repair issues.”

“As a Customer Support Manager at 3M, Philippe was instrumental in building out a rapidly growing service organization. The challenge: establish and manage an operation to support a complex business enabled by a newly adopted customer support system. Not only was Philippe innovative and effective to meet these challenges for his own organization, he has set a standard for similar operations across the company.”

“Philippe is a conscientious leader and a take-charge person who is able to present creative ideas and communicate them well to the team. He gets the job done efficiently and effortlessly.”

“Philippe was manager of the DSL Implementation team at Rhythms during my time with the company. I usually interacted with him via an intermediary supervisor, however on several occasions I worked with him directly. He was fair and courteous at all times, yet he ensured that the team met its goals. He was particularly astute at staffing - I do not recall a single supervisor or lead who did not command the respect of everyone on the floor, and he himself was always available when needed. To this day I consider him to be one of the most competent and effective managers I have ever had the pleasure of knowing.”

“Philippe has been a counterpart in 3M's Projection Systems Division. He manages the technical group that oversees technical inquiries and support for the division. He rebuilt the group both improving performance on the technical side of the group but also positioning them and building their inside sales capacity. I am aware that PSD is relying on his group to continue sales growth in projectors in 2010 ... and be as successful as they have been in the early phases in 2009.”

“Philippe is an exceptional leader. He keeps track of his employees' needs while looking ahead at the companies overall objective. He is very proactive about stream lining processes for benefitting both the employee and employer. He is very professional in manner and appearance while maintaining the right balance of approachability.”

“Philippe was recognized as one of the most savvy and technical engineers at Rhythms. He quickly moved up through the ranks to become a manager of a large team. I could always count on him to solve the most difficult customer issues. I would highly recommend Philippe as a manager over any kind of technical team.”

“Philippe is technically strong and understands his business extremely well. He is an excellent business partner and proactive in working with other business groups to determine best practices for optimization of processes. I would work with Philippe again if given the chance.”

“Philippe is a great manager as he is very detail orientated with strong technical knowledge and managerial processes. He is a valuable resource and an asset to any organization. I would work with Philippe again in the future given the opportunity.”

“Philippe is a talented, hard-working individual and was a key element in the success and efficiency of the Rhythms NOC. He easily worked and communicated across all levels of the business and readily provided help whenever it was needed. In all his work, he showed a strong and continuous commitment to excellence.”

“I worked for Phillipe for about a year. Phillipe was always available for his employees for anything. He was easily approachable for either person or professional assistance. It was a pleasure to have a manager that actually cared for him employees. I would certainly work for Phillipe in the future without hesitation.”

“Philippe came to 3M as a first line Adecco manager responsible for a team of technical support analysts. He immediately improved the operation by standardizing work, creating great team dynamics and applying better practices (technology and process). Philippe brings energy, ideas and intellect to his work. He is a highly capable professional. Having Philippe on my team was invaluable.”

“In 2007, Customer Support of Projection Systems moved from St.Paul to Austin. Philippe's knowledge of the department's structure and products was of invaluable assistance as we transitioned the order entry role to Austin. I've drawn on Philippe's call center expertise on many occasions to implement processes in my own group. Philippe and I continue to coordinate processes and streamline procedures in the areas our two group's support of Projection Systems overlap”

“Philippe has a way of delivering creative and sensible solutions to various issues that arise. He has always been a great source of information and guidance to many of us in 3M.”

“Philippe is one of the best managers that I have worked for. He will always supply the necessary tools to make your job better and provides knowledge whenever needed. Being a great manager is only one of his various talents and I would definately give him my recommendation no question.”

“I used IsUnlimited for a short time a few years ago, and had contact with Philippe for all support related issues. He was more than helpful every time, as responsive as I have seen any support center in the industry, and very personable and friendly to top it off. It was a pleasure working with him during that time, and I have held no reservations in recommending him or his service to anyone in need since. Thank You!”

“Philippe is the Manager of our Call Center for Visual Systems in Austin, Texas. He does a great job understanding and managing the business requirements, managing the people, learning the business VERY quickly and suggesting improvements to our current processes. Philippe is very "systems savy" and quick to learn the business and contribute to the business rapidly. Philippe is great to work with!”

“Phillipe is an outstanding leader. His ability to keep his team focused and enthusiastic, was critical to the success of the team. Phillipe was respected by many of his peers and they often looked to him for support and advice.”

“Philippe is a very strong performer in the 3M environment. He has a firm grasp on the business porcesses we use. He also has outstanding technical skills which enable him to bring strong recommendations forward which deliver business results. Philippe is also not afraid to share his thoughts and ideas on how to make improvements within the organization which is very helpful in this very dynamic environment that we work in everyday.”

“One of the best supervisors I've ever worked with. Professional and easy to get along with. I get the same feedback from colleagues in other department as well.”

“Working with Philippe in a supervisory position at Teleweb was a great benefit to me. I continued to be impressed with his knowledge and motivation. He is a true leader and mentor.”

“Working with Phillipe was an extrordinary Team Leader for me when I was required to report to him as well an inspiration. His skills were very helpful to me as they would be to many others. He did his job whenever I asked him for his help and keeps a professional manner in teaching his peers to be successful. I definately would recommend him with any job of his interest.”

“Philippe did a great job on the project. He came in and evaluated our business/process flow and quickly grasped the big picture. He then worked well with the various department managers to profile their needs for our internet/web strategy. This led to the creation of our web pages, and our decision on how marketing and the internet will be inter-connnected.”

“For part of our shared tenure at Rhythms, Philippe worked in my group. During both the time when he was in another group and when he was in my own, I considered him to be a "go to" guy. Philippe is smart, and he has a GREAT attitude. With those two attributes, you can do anything and Philippe can!”

“Philippe takes prudent business risks which solve for employees, customers, & shareholders. He was respected by his managers, peers, and direct reports for his technical knowledge and ability to lead a team to accomplish their goals. He demonstrated a keen intellect and talent for diagnosing a situation and taking appropriate corrective actions.”

“Philippe is a team leader who is determined to get the job done to the best of his ability. He adapts well to his work environment and acknowledges employees improvements and is more then willing to work with the CSR's who need additional assitance or help. He's constantly working on how we can further improve our skills and be more successful.”

“I worked with Philippe for a couple years as peers at Rhythms. He was a focused and dedicated leader who provided excellent customer service and management skills.”

“Philippe was the indiuvidual that would tell you what he was going to do and then he did it. He is a man of integrity.”

“Philippe is an extremely effective manager, demonstrating an extraordinary ability to work with a diverse group of individuals and create a harmony of their skills and viewpoints to the betterment of the entire company.”

“Extremely knowledgeable! Wide technical skill set. Clients routinely praised Phillipe's customer service skills and technical expertise. Would be a great asset to any organization.”