ZQ500 Series User Guide

1
ZQ500 Series User Guide
ZQ500 Series Printers
© 2014, ZIH Corp.
User Guide
P1064404-001 Rev. A
August, 2014

2
Table of Contents
Proprietary Statements..............................................5
Document Conventions..............................................7
Introduction to the ZQ500™ Series Printer..............8
ZQ500 Series Technology...........................................9
Smart Battery.....................................................................................9
Printing Technology.........................................................................10
Direct Thermal..................................................................................10
Thermal Shutdown...........................................................................11
QR Code.............................................................................................11
Made for iPhone (MFi).....................................................................11
Near Field Communication (NFC)..................................................11
ZQ500 Seires Overview.............................................12
Getting Ready to Print..............................................14
Installing the Battery.......................................................................14
Battery Safety...................................................................................15
Charger Safety..................................................................................15
Charging Status Indicators................................................................................16
Battery Health Indicator.....................................................................................16
SC2 Dimensions..................................................................................................17
Model UCLI72-4 Quad Charger (AC18177-5)................................17
AC Power Adapter (included in kit p/n P1031365-024 for all
ZQ510 Printers).................................................................................19
Vehicle Cradle (P1063406-029) & 4-Bay Power Station (P1063406-027)......20
Loading Media Procedure..................................................................................22
Printer Status Icons.........................................................................24
Buttons..............................................................................................25
Power Up Sequences..........................................................................................25
Run Time Sequences without LED Flashes.......................................................26
LED’s..................................................................................................26
Alerts..................................................................................................26
Power Save Mode............................................................................27
Sleep Mode.......................................................................................27
Segmentation Mode.......................................................................28
Draft Mode.......................................................................................28

3
Verify Printer is Working.................................................................28
Printing a Configuration Label...........................................................................29
Connecting the Printer....................................................................29
Cable Communication........................................................................................30
Wireless Communications with Bluetooth..................................31
Bluetooth Networking Overview...................................................31
WLAN Overview...............................................................................34
Setting Up the Software.................................................................35
Near Field Communication (NFC).................................................35
ZQ500 Series Accessories...............................................................37
Belt Clip...............................................................................................................37
Hand Strap...........................................................................................................37
Shoulder Strap....................................................................................................38
Soft Case.............................................................................................................38
Exoskeleton.........................................................................................................39
Mag Card Reader.................................................................................................40
Preventive Maintenance..................................................................41
Extending Battery Life........................................................................................41
General Cleaning Instructions............................................................................41
Troubleshooting........................................................44
Front Control Panel..........................................................................44
Printer Status Indicators.................................................................44
Troubleshooting Topics...................................................................45
Troubleshooting Tests.....................................................................47
Printing a Configuration Label...........................................................................47
Communications Diagnostics............................................................................47
Specifications............................................................52
Printing Specifications........................................................................................52
Memory and Communications Specifications..................................................52
Label Specifications............................................................................................53
CPCL Font and Bar Code Specifications and
Commands................................................................54
ZPL Font and Bar Code Specifications and
Commands................................................................55
Communication Port.......................................................................56
USB......................................................................................................................56
Physical, Environmental and Electrical Specifications..............56

4
ZQ500 Series Accessories..............................................................59
Appendix A
USB Cables.......................................................................................60
Appendix B
Alert Messages.................................................................................61
Appendix C
Media Supplies.................................................................................62
Appendix D
Maintenance Supplies.....................................................................62
Appendix E
Serial Number and PCC Number Locations.................................63
Appendix F
Battery Disposal...............................................................................64
Product Disposal..............................................................................64
Appendix G
Using Zebra.com..............................................................................65
Appendix H...............................................................67
Product Support...............................................................................67
Index...................................................................................................68

5
Proprietary Statements
This manual contains proprietary information of Zebra Technologies Corporation. It is
intended solely for the information and use of parties operating and maintaining the equip-
ment described herein. Such proprietary information may not be used, reproduced, or dis-
closed to any other parties for any other purpose without the expressed written permission
of Zebra Technologies Corporation.
Product Improvements
Since continuous product improvement is a policy of Zebra Technologies Corporation, all
specifications and signs are subject to change without notice.
Agency Approvals and Regulatory Information
Design Safety certified by TUV EN55022 Class B European Electromagnetic
Radiation Standard
EN60950-1: 2nd Ed. Safety Standard EN55024: European Immunity Standard
NOM (Mexico) RCM (Australia/NZ)
FCC part 15 Class B RoHS II
Canadian STD RSS-210 IP54 Rated
Liability Disclaimer
Inasmuch as every effort has been made to supply accurate information in this manual,
Zebra Technologies Corporation is not liable for any erroneous information or omissions.
Zebra Technologies Corporation reserves the right to correct any such errors and disclaims
liability resulting therefrom.
No Liability for Consequential Damage
In no event shall Zebra Technologies Corporation or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and software)
be liable for any damages whatsoever (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other pecuniary
loss) arising out of the use of or the results of use of or inability to use such product, even
if Zebra Technologies Corporation has been advised of the possibility of such damages.
Because some states do not allow the exclusion of liability for consequential or incidental
damages, the above limitation may not apply to you.
Copyrights
The copyrights in this manual and the label print engine described therein are owned by
Zebra Technologies Corporation. Unauthorized reproduction of this manual or the software
in the label print engine may result in imprisonment of up to one year and fines of up to
$10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.
This product may contain ZPL®
, ZPL II®
, and ZebraLinktm
programs; Element Energy Equaliz-
er®
Circuit; E3®
; and AGFA fonts. Software © ZIH Corp. All rights reserved worldwide.
ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo,
ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of
ZIH Corp. All rights reserved worldwide.
Monotype®
, Intellifont®
and UFST®
are trademarks of Monotype Imaging, Inc. registered in
the United States Patent and Trademark Office and may be registered in certain jurisdic-
tions.
AndyTM
, CG PalacioTM
, CG Century SchoolbookTM
, CG TriumvirateTM
, CG TimesTM
, Monotype
KaiTM
, Monotype MinchoTM
and Monotype SungTM
are trademarks of Monotype Imaging, Inc.
and may be registered in some jurisdictions.
HY Gothic HangulTM
is a trademark of Hanyang Systems, Inc.
AngsanaTM
is a trademark of Unity Progress Company (UPC) Limited.
Andale®
, Arial®
, Book Antiqua®
, Corsiva®
, Gill Sans®
, Sorts®
and Times New Roman®
are
trademarks of The Monotype Corporation registered in the United States Patent and Trade-
mark Office and may be registered in certain jurisdictions.
Century Gothic™, Bookman Old StyleTM
and Century SchoolbookTM
are trademarks of The
Monotype Corporation and may be registered in certain jurisdictions.
HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some juris-
dictions.

6
UniversTM
is a trademark of Heidelberger Druckmaschinen AG, which may be registered in
certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned
subsidiary of Heidelberger Druckmaschinen AG.
Futura®
is a trademark of Bauer Types SA registered in the United States Patent and Trade-
mark Office and may be registered in some jurisdictions.
TrueType®
is a trademark of Apple Computer, Inc. registered in the United States Patent and
Trademark Office and may be registered in certain jurisdictions.
All other product names are the property of their respective owners.
“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory
has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has
been certified by the developer to meet Apple performance standards. Apple is not respon-
sible for the operation of this device or its compliance with safety and regulatory standards.
Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless
performance.
Bluetooth®
is a registered trademark of the Bluetooth SIG.
© 1996–2009, QNX Software Systems GmbH & Co. KG. All rights reserved. Published un-
der license by QNX Software Systems Co.
All other brand names, product names, or trademarks belong to their respective holders.
©
2014 ZIH Corp.
Works with:
Certified by:
MIL-STD
810
54
IP

7
Document Conventions
The following conventions are used throughout this docu-
ment to convey certain information:
Cautions, Important, and Note
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause
a burn
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete a
task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.

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Introduction to the ZQ500™ Series Printer
Thank you for choosing our Zebra®
ZQ500™ Series Mobile
Printer. You will find this rugged printer will become a produc-
tive and efficient addition to your workplace thanks to its inno-
vative design and state of the art features. Zebra Technologies
is the leader in industrial printers with world-class support for
all of your bar code printers, software, and supplies.
This user’s guide gives you the information you will need
to operate the ZQ510 and ZQ520 printers. These print-
ers use some of the latest technologies such as Near Field
Communication (NFC) and Made for iPhone®
(MFi). MFi print-
ers provide Apple co-processor (MFi) support which allows an
Apple device such as an iPhone or iPad®
to authenticate and
connect over Bluetooth®
.
These printers use CPCL and ZPL programming languages.
To create and print labels using the CPCL and ZPL languag-
es, refer to the Programming Guide for CPCL and ZPL (p/n
P1012728-008). See Appendix G for instructions on how to ac-
cess manuals on zebra.com.
ZQ500 Series Software Utilities:
•Zebra Net Bridge™ : printer configuration, fleet manage-
ment
•Zebra Setup Utility: single printer configuration, quick set-
up
•Zebra Designer Pro: label design
•Zebra Designer Drivers: Windows®
driver
•OPOS Driver: Windows driver
•Multiplatform SDK
(These utilities can be found on the Zebra website at
http://www.zebra.com/us/en/support-downloads.html.
See Appendix G.)

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Unpacking and Inspection
• Check all exterior surfaces for damage.
• Open the media cover (refer to “Loading the Media” in the
Getting Ready to Print section) and inspect the media com-
partment for damage.
In case shipping is required, save the carton and all packing ma-
terial.
Reporting Damage
If you discover shipping damage:
• Immediately notify and file a damage report with the shipping
company. Zebra Technologies Corporation is not responsi-
ble for any damage incurred during shipment of the printer
and will not cover the repair of this damage under its warran-
ty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
ZQ500 Series Technology
The ZQ500 Series printers use several technologies made pop-
ular in other Zebra Mobile Printer product lines.
Smart Battery
The ZQ500 Series battery pack is a high capacity, smart Lithium
Ion battery that contains electronics which allow the printer to
monitor its operating parameters. Among these are the number
of charge cycles it has undergone and its date of manufacture.
Using these parameters, the printer’s software can monitor the
battery’s condition and alert the user when to recharge or remove
the battery from service.
Operating Temperature Charging Temperature Storage Temperature
-200
C to +550
C
(-4o
F to 131o
F)
00
C to +400
C
(32o
F to 104o
F)
-250
C to +650
C
(-13o
F to 149o
F)
The ZQ510 and ZQ520 printers will only function properly with genuine
Zebra smart battery packs.

10
The smart battery’s health has three states: GOOD, REPLACE,
and POOR. The battery health factor determines whether or not
the printer can operate and what is communicated to the user via
the display.
# of Charge Cycles Health Power-up Message
<300 GOOD None
>300 but <550 REPLACE “Battery Diminished
Consider Replacing” *
>550 but <600 REPLACE “Warning-Battery
is Past its Useful Life” **
>600 POOR “Replace Battery
Shutting Down” ***
* Warning accompanied by three beeps in rapid succession.
** Warning accompanied by a series of three double beeps in
rapid succession.
*** Warning will flash on and off and be accompanied by
beeping at a rate of once per second. After 30 seconds the
printer will shut down.
Printing Technology
The ZQ500 Series printers use the Direct Thermal method to
print human readable text, graphics and barcodes. It incorporates
a sophisticated print engine for optimal printing under all opera-
tional conditions.
Direct Thermal
Direct thermal printing uses heat to cause a chemical reac-
tion on specially treated media. This reaction creates a dark mark
wherever a heated element on the printhead comes in contact
with the media. Since the printing elements are arranged very
densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. ver-
tical, highly legible characters and graphic elements may be
created a row at a time as the media is advanced past the print-
head. This technology has the advantage of simplicity, as there
is no requirement for consumable supplies such as ink or ton-
er. However, since the media is sensitive to heat, it will gradually
loose legibility over long periods of time, especially if exposed to
environments with relatively high temperatures.
_
_
_

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Thermal Shutdown
The ZQ500 Series printers have a thermal shutdown feature
whereby the printer hardware will detect a printhead over-tem-
perature condition at 65o
C. The printer will automatically stop
printing until the printhead cools down to 60o
C. Printing will then
recommence without a loss of label data or without any degrada-
tion of print quality.
QR Code
The QR barcode includes human readable text (URL) which
links the user to printer information and short videos on topics
such as buying supplies, features overview, loading media, print-
ing a configuration report, cleaning instructions, and accessory
information. (See Page 13 for each printer’s URL address.)
Made for iPhone (MFi)
ZQ500 Series printers support communication with Apple de-
vices running iOS 5 or later over a standalone Bluetooth 4.0 radio
and the BT3.0 radio included with the 802.11n (dual) radio.
Near Field Communication (NFC)
A passive NFC tag with the Bluetooth printer address will pro-
vide instant access to printer-specific information via an NFC-
enabled smartphone. The ZQ500 Series printers are also active
NFC devices that can not only collect information but exchange
that information with other compatible devices.

12
ZQ500 Series Overview (ZQ510 Shown)
2
7
9
6
1
4
3
8
5
10
11
(Not present in Linerless.
Scraper present instead)
4
1. Platen Roller
2. Black Bar Sensor
3. Media Support Disks
4. Tear Bar
5. Media Cover Button
6. Media Cover
7. Printhead
8. Gap Sensor
9. Strap Post
10. USB Port
11. DC Input
12. Power Button
13. Control Panel
14. Belt Clip Opening
15. Select Button
16. Paper Feed Button
12 13 14 15 16

13
+MXXXXXXXXXXXX +MXXXXXXXXXXXX
20 18
17
19
20
21 21
17. Battery
18. Docking Contacts/Cover
19. QR Code
20. MAC Address/Bluetooth ID Labels
21. Mounting Points
22. Zebra Print TouchTM
Icon NFC)
22
9
Note: Tapping the Zebra Print TouchTM
icon with a Near Field
Communication (NFC) enabled smartphone will provide instant
access to printer-specific information. For more information about
NFC and Zebra products, go to http://www.zebra.com/nfc.
Bluetooth pairing applications via NFC is also possible. Please see
Zebra Multi-platform SDK for more information.
Note: Scanning the QR code with a smartphone will provide printer-
specific information at www.zebra.com/zq510-info and
www.zebra.com/zq520-info.

14
Getting Ready to Print
Battery
Installing the Battery
Important • Batteries are shipped in sleep mode to preserve their
maximum capacity while in storage prior to initial use. Plug the
battery into the Smart Charger 2 or Quad Charger (see Pg. 17) to wake
it up before using for the first time.
1. Locate the battery compartment on the bottom of the
printer.
2. Insert the battery into the printer as shown in Figure 1. (It
is not possible to insert the pack in an incorrect orienta-
tion.)
3. Rock the battery into the compartment as shown until it
locks in place.
When the battery is first installed, the control panel indica-
tors may briefly turn on and then go off which indicates the
battery is not fully charged.
Figure 1: Installing the Battery (ZQ510 Shown)
+MXXXXXXXXXXXX +MXXXXXXXXXXXX

15
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit which could cause burns and other injuries or could start a
fire.
Important • Always refer to the Important Safety Information data
sheet shipped with each printer and the Technical Bulletin shipped
with each battery pack. These documents detail procedures to
ensure maximum reliability and safety while using this printer.
Important • Always dispose of used batteries properly. Refer to
Appendix E for more battery recycling information.
Caution • Use of any charger not approved specifically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Caution • Do not incinerate, disassemble, short circuit, or expose to
temperatures higher than 65o
C (149o
F).
Charger Safety
Do not place any charger in locations where liquids or metallic
objects may be dropped into the charging bays.

16
The Smart Charger-2 (SC2) is a charging system for use with
the 2-cell lithium-ion smart battery used in the ZQ510 printers.
Charging Status Indicators
The SC2 uses a LED indicator to indicate the charge state in
either Green, Yellow, or Amber as detailed below.
DC Power Input Indicator Battery Status
Present Green Battery not present
Present Green Fully charged
Present Yellow Charging
Present Amber Fault
Present Off Present and Battery
Health = POOR
There will also be a battery charging graphic to indicate that
this LED is the charging status indicator .
Battery Health Indicator
The SC2 features a tri-color (Yellow/Green/Amber) LED to in-
dicate the health of the battery pack. An evaluation of the bat-
tery health begins upon insertion of the battery in the charger
and results in the appropriate LED being illuminated as shown
below. The LED will remain illuminated as long as input power
is applied.
Battery Indicator Health Status
None or non-smart Off
Smart battery present Green GOOD
Smart battery present Yellow CAPACITY DIMINISHED
Smart battery present Flashing yellow PAST USEFUL LIFE
Smart battery present Amber UNUSABLE-REPLACE
(discard per Instructions in
Appendix E
Note • For detailed information on the SC2, refer to the
Smart Charger 2 User Guide (p/n P1040985-001).
Smart Charger-2 (SC2) Single Battery Charger (P1027407)

17
Figure 2: Smart Charger-2 (SC2)
Height Width Length
65.1 mm (2.56 in.) 101.5 mm (4 in.) 120.9 mm (4.75 in.)
SC2 Dimensions
Charge Status Icon Health Status Icon
Model UCLI72-4 Quad Charger (AC18177-5)
The UCLI72-4 Quad Charger is designed to charge up to four (4)
ZQ500 Series battery packs simultaneously. Batteries must be re-
moved from the printer to be charged in the Quad Charger.
1. Ensure that the charger has been installed properly per the
Quad Charger instruction manual. Ensure that the power indi-
cator on the front panel is on.
2. Plug a battery pack into any one of the four charging bays as
shown in Figure 5, noting the orientation of the battery pack.
Slide the battery pack into the charging bay until it stops and
then rock the battery pack back until it snaps into place. The
amber indicator directly under the battery being charged will
turn on if the battery is properly inserted.
Smart Battery
Charge Status
LED Indicator
Health Status
LED Indicator

18
Quad Charger Cycle Times :
Battery Status ZQ510
Battery 80% Charged 1.5 Hrs.
Battery Fully Charged < 5 Hrs.
Note • These times are for completely discharged batteries.
The indicators under the battery will allow you to monitor the
charging process per the table below:
Amber Green Battery Status
On Off Charging
On Flashing
80% charged (O.K.
to use)
Off On Completely Charged
Flashing Off Fault-Replace
Battery
Important • A fault condition is caused by a problem with the battery.
The charger may indicate a fault because the battery is too hot or cold
to charge reliably. Try to charge the battery again when it returns to the
room’s ambient temperature. If the amber indicator starts flashing on
the second attempt, the battery should be discarded. Always dispose of
batteries in a proper manner as described in Appendix F.
Figure 3: Quad Charger
Charger Bay
Amber
Indicator
Green
Indicator
Power Indicator
Power Supply
1. Slide Battery Pack
into Charger bay.
2. Rock Battery Pack into place.

19
Battery packs which are only partially discharged will take less
time to reach their charged state. Batteries which have reached
80% of their charge capacity may be used, however, it is rec-
ommended that you allow the batteries to reach a full charge to
maintain maximum battery life.
The UCLI72-4 Quad Charger has a safety feature which stops charging a
battery after six hours regardless of its charge state. If not fully charged,
it might be indicative of a battery that needs to be replaced.
Use care when installing the UCLI72-4 Quad Charger so that you do not
block the ventilating slots on the top and bottom covers. Ensure that the
charger is plugged into a power source which will not accidently be
turned off if you will be charging batteries overnight.
AC Power Adapter (included in kit p/n P1031365-024 for all
ZQ510 Printers)
Figure 4: Charging the Battery Pack with the AC Power Adapter)
ZQ510 AC
Adapter
DC Input
AC Power Cord
(varies with
geographic
location)

20
Vehicle Cradle (P1063406-029)
The ZQ500 Series Vehicle Cradle provides a means to mount a
ZQ510 and ZQ520 printer in a vehicle while at the same time pro-
viding charging power to the battery. The Vehicle Cradle features
USB connectivity to allow the user to connect a laptop or tablet
to the cradle.
Battery Eliminator (P1063406-032)/Battery Eliminator Vehicle
Cradle (P1063406-028)
The ZQ500 Series Battery Eliminator allows a vehicle based
mobile printer user to operate the printer without the use of a
battery. The Battery Elimnator Vehicle Cradle enables the user
to mount a ZQ500 Series printer in a vehicle without the use of a
battery.
4-Bay Power Station (P1063406-027)
The ZQ500 4-Bay Power Station allows a total of four (4) ZQ510
or ZQ520 printers to be docked and charged. The Power Station
provides battery charging power while still maintaining all of the
printer’s functionality.
Note • For detailed information on accessories, refer to the ZQ500VC
User Guide (P1071204-001), the ZQ500 4-Bay Power Station User Guide
(P1071266-001), the Battery Eliminator User Guide (P1071365-001), and
the Battery Eliminator Cradle User Guide (P1073631-001).
• Open the protective cover on the ZQ510 printer to expose
the DC input charger jack.
• Connect the appropriate AC power cord for your location to
the adapter and then plug the power cord into an AC recep-
tacle.
• Plug the barrel plug from the P1029871 AC adapter into the
charger jack on the printer.
• The printer will power up and begin charging. The printer
can be left on or turned off at this point. Charging will contin-
ue in either state.
Note • Batteries are shipped in sleep mode to preserve their maximum
capacity while in storage prior to initial use. Plug the battery into the
Smart Charger 2 or Quad Charger (see Pg. 17) to wake it up before using
for the first time.
While it’s possible to charge the battery when using the printer, charge
times will increase under this condition.

21
Before docking the printer on either the Vehicle Cradle or the
4-Bay Power Station, you must remove the docking contacts
cover located on the bottom of the printer. To remove the cov-
er, firmst remove the battery, and then use a small screwdriver or
coin to detach the cover and expose the docking contacts.
+MXXXXXXXXXXXX+MXXXXXXXXXXXX+MXXXXXXXXXXXX+
Figure 5: Docking and Un-Docking the Vehicle Cradle
1
2
Figure 6: Docking and Un-Docking the 4-Bay Power Station
2
1
1
2

22
Loading the Media in the ZQ500 Series Printers
The ZQ500 Series printers are designed to print either continu-
ous (receipt) media or label stock.
Loading Media Procedure
1. Open the printer (Refer to Figure 7).
•Press the Media Cover Button on the side of the printer as
shown in “1” below. The Media Cover will open automatical-
ly.
•Rotate the Media Cover back completely as shown in “2”, ex-
posing the media compartment and adjustable media sup-
ports.
Figure 7: Opening the Printer
1
Media Cover
Media Cover
Button
Media
Compartment
Media Supports

23
2. Pull the media supports apart as shown in Figure 8 be-
low. Insert the roll of media (in the orientation shown) between
the supports and let the supports secure the media in place. The
supports will adjust themselves to the width of the media, and
the media roll should be able to spin freely on the supports.
Figure 8: Loading Media
3. Close the Media Cover until it clicks into place and the me-
dia will advance as shown .
4

24
Operator Controls
The ZQ510 and ZQ520 feature a control panel with buttons for
the Power On/Off and Media Feed functions, as well as a display
for providing information regarding printer functions (Fig. 9). The
menu displays a single row of icons used to indicate printer sta-
tus. The LCD also displays acknowledged alerts and non-acknow-
leged alerts. Acknowledged alerts have a single response option
which requires the user to press the “Select” button.
Figure 9: Control Panel
Printer Status Icons
Indicates the status of several printer
functions
Select Button
Press to select a menu
choice on the LCD
Power Button
Press to turn unit on.
Press again to turn
unit off.
Feed Button
Press to advance the media one
blank label or a software deter-
mined length of journal media.
Printer Status Icons
DC
Bluetooth
WiFi Connection
WiFi Signal
Strength
Error
Data
Media
Cover Open
Battery
Battery Eliminator
Power Save Mode
Draft Mode

25
Icons for Power Save Mode and Draft Mode are also dis-
played on the control panel in place of the Media Out Icon. When
the printer is in Power Save Mode and is not in a media out con-
dition, the Power Save icon shall display. When the printer is in
Power Save Mode and also in a media out condition, the Media
Out icon will be displayed instead of the Power Save icon. This is
due to the fact that the printer is not running when there is a media
out condition. If the printer is in both Power Save Mode and Draft
Mode, the Power Save icon will be displayed.
When the printer is in Draft Mode due to a user setting, the Draft
Mode icon will be displayed. However, when the printer is in Draft
Mode and in a media out condition, the blinking Media Out icon
will be displayed.
Buttons
The User has the ability to use the three button interface on the
ZQ510 and ZQ520 with the following Power Up and Run Time se-
quences.
Power Up Sequences
Sequence
#
Function Keys Button
1 Two Key Report Hold down Feed button
while pressing the Power
button
2 Config Label then
Network Label
Hold down Select button
while pressing the Power
button
3 Forced Download Hold down the Select and
Feed buttons while pressing
the Power button
4 Causes the unit to
turn on or off or to
enter Sleep Mode
Power Button

26
Run Time Sequences without LED Flashes
Sequence # Function Keys Button
1 Two-key and ZPL
Config
Hold down Feed
button and Select
button for 3 seconds
2 Repeated Feed
Events
Feed button
3 Wake (if in Sleep
Mode)
Power button or
Select button
LED’s
The ZQ500 Series printers feature a tri-colored LED ring locat-
ed around the Power button which shows the state of the battery
during charging processes (as shown below).
Power On/Charged Battery
Power On/Battery Eliminator Plugged In
Battery Charging (Yellow LED Ring)
Sleep Mode (Blinking Green LED Ring)
Battery Fault (Red LED Ring)
Alerts
The control panel has the ability to display various alerts to the
user in the form of Acknowledged Alerts, Non-Acknowledged
Alerts, and Error Alerts.
An Acknowledged Alert displays over the printer status icons
and requires user input to be cleared, i.e. press the Select button
to clear such an alert.
(( ))
BATTERY LOW
LED showing
battery fault
Acknowledged
Alert

27
A Non-Acknowledged Alert also displays over the printer status
icons, but in this case it does not require user input to be cleared.
The alert will automatically be cleared after being displayed for
five (5) seconds.
Error Alerts also appear over the printer status icons and require
no user input via the front panel to be cleared, but they do require
the user clearing the error condition by other means. The Error
Alert will remain on the display until the error condition is cleared.
Power Saving Features
The ZQ500 Series printers have a few key features designed to
extend the life of the battery. These features are described below.
Sleep Mode
The Sleep Mode feature is a way the printer conserves battery
life whereby the printer will automatically go into a “sleep” state
after two (2) minutes of inactivity. When the printer is in this state
there will be no content displayed on the LCD in addition to no
backlight. The printer will indicate Sleep Mode by a slow blinking
green LED ring around the Power Button (See Page 26).
If the Power Button is pressed for less than three (3) sec-
onds (<3), then the printer will enter Sleep Mode.
If the Power Button is pressed for more than three (3) seconds
(>3), then the printer will execute a soft power down.
In order to “wake up” the printer, the user must press the Power
or Select buttons for less than three (3) seconds, or the print-
er will wake up on its own when communication is initiated via
Bluetooth. If the Power Button is pressed for more than three (3)
seconds, the printer will wake up and shut down completely.

28
To enable or disable Sleep Mode, send the power.sleep.en-
able command to the printer using Zebra Setup Utilities (ZSU)
and set it to either “on” or “off”. (The default setting is “on”.) To set
the time after which the printer will enter Sleep Mode, send the
power.sleep.timeout (in seconds) to the printer using the ZSU.
Power Save Mode
Power Save Mode refers to a state the printer will enter when
the battery is under duress. Under normal operation with a
healthy fully charged battery, the printer will load the entire print-
head while printing a line of data.
As the battery’s health declines (due to low voltage or cold tem-
perature) the printer will change its printing strategy in a way that
breaks up the print line into smaller segments that it can print
safely without shutting down the battery. In this mode the user
may experience slower printing.
The Power Save icon will be displayed on the LCD as this is
occurring and the printer may have an audible sound change due
to the altered motor step rate while in this mode.
Draft Mode
The user can configure the printer to print in Draft Mode via
SGD command media.draft _ mode (default is “off”), which op-
timizes the printer for text-only printing. While in Draft Mode, print
speed increases from 4 inches per second (ips) to 5 ips with ap-
proximately a 22% reduction in optical density. When a printer is
in this user setting, a Draft Mode icon will be displayed. If the
printer is in both Power Save mode and Draft Mode, the Power
Save icon will display. If the printer is in Draft Mode during a me-
dia out condition, the blinking Media Out icon will be displayed.
Note • For an explanation and a list of all SGD commands, please refer to
the Programming Guide (p/n P1012728-xxx) at:
http://www.zebra.com/us/en/support-downloads.html
Note • For detailed information on sending SGD commands to the printer
using Zebra Setup Utilities, please refer to the Wireless Configuration for
802.11n and Bluetooth Radios for Link-OS Mobile Printers (p/n P1048352-
001) at: http://www.zebra.com/us/en/support-downloads.html

29
Connecting the Printer
The printer must establish communications with a host terminal
which sends the data to be printed. Communications
occur in four (4) basic ways:
• ZQ500 Series printers can communicate by cable via either
a standard USB 2.0 or micro USB protocols. USB drivers are in-
cluded in the Zebra Designer Driver which can be downloaded
from www.zebra.com/drivers.
• By means of a wireless LAN (Local Area Network) per
802.11 specifications. (Optional)
• By means of a Bluetooth short range radio frequency link.
• WinMobile®, Blackberry®, and Android® devices use
standard Bluetooth protocol.
• ZQ500 Series printers are compatible with iOS devices,
therefore printing via Bluetooth to an Apple® device is possi-
ble.
Verify Printer is Working
Before you connect the ZQ500 Series printer to your computer,
make sure that the printer is in proper working order. You can do
this by printing a configuration label using the “two key” method.
If you can’t get this label to print, refer to the “Troubleshooting”
section of this manual.
Printing a Configuration Label
1. Turn the printer off. Load the media compartment with
journal media (media with no black bars printed on the back).
2. Press and hold the Feed Button.
3. Press and release the Power button and keep the Feed
button pressed. When printing starts, release the Feed button.
The unit will print a line of interlocking “x” characters to ensure
all elements of the print head are working, print out the version of
software loaded in the printer, and then print the report.
The report indicates model, serial number, baud rate, and more
detailed information on the printer’s configuration and parameter
settings. (Refer to the Troubleshooting section for sample print-
outs and a further explanation on how to use the configuration la-
bel as a diagnostic tool.)

30
Figure 10: Cable Communication with PC
LAN
USB Communications Cable
to PC
The small 5-pin connector on the USB cable plugs into the
printer, and the connectors are keyed to ensure correct align-
ment. Do not try to force the cable if it does not plug in as this
could damage the pins.
The other end of the cable plugs into the USB port on a com-
puter as shown in Figure 10. The ZQ500 Series printers are
configured with the USB Open HCI interface allowing them to
communicate with Windows®
based devices.
USB drivers are included in the Zebra Designer Driver which
can be downloaded from the Zebra website.
Cable Communication
Caution • The printer should be turned off before connecting or
disconnecting a communication cable.
The standard cable connection for the ZQ500 Series printers is
USB. The USB port provides 500mA to the A/B port when in host
mode and can connect a printer to a PC via a Type A plug to Micro
B plug. The cable has a plastic twist lock cap that provides strain
relief and locks the cable into the printer housing (see below).
Refer to Appendix A for part numbers.
Twist Lock. Rotate in a clock-
wise direction to lock cable
in place.

31
Wireless Communications with Bluetooth
Bluetooth is a worldwide standard for the exchange of data be-
tween two devices via radio frequencies. This form of point- to-
point communication does not require access points or other
infrastructure. Bluetooth radios are relatively low powered to help
prevent interference with other devices running at similar radio
frequencies. This limits the range of a Bluetooth device to about
10 meters (32 feet). Both the printer and the device it communi-
cates with must follow the Bluetooth standard. Other than con-
ditions specified elsewhere in this manual, only one of the radio
options can be installed in the printer at one time and the anten-
na used for these transmitters must not be co-located or must not
operate in conjunction with any other antenna.
Bluetooth Networking Overview
Each Bluetooth enabled ZQ500 Series printer is identified by
a unique Bluetooth Device Address (BDADDR). This address re-
sembles a MAC address whereby the first three bytes are ven-
dor, and the last three bytes are device (e.g. 00:22:58:3C:B8:CB).
This address is labeled on the back of the printer via a barcode
for ease of pairing. (See Page 34.) In order to exchange data, two
Bluetooth enabled devices must establish a connection.
Bluetooth software is always running in the background, ready
to respond to connection requests. One device (known as the
master or the client) must request/initiate a connection with an-
other. The second device (the slave or the server) then accepts or
rejects the connection. A Bluetooth enabled ZQ500 Series printer
will normally act as a slave creating a miniature network with the
terminal sometimes referred to as a “piconet”.
Discovery identifies Bluetooth devices that are available for pair-
ing whereby the master device broadcasts a discovery request
and devices respond. If a device is not discoverable, the master
cannot pair unless in knows the BDADDR or has previously paired
with the device.
Bluetooth 2.1 or higher uses Security Level 4 Secure Simple
Pairing (SSP), a mandatory security architecture that features four
(4) association models: Numeric Comparison, Passkey Entry, Just
Works (no user confirmation), and Out of Band (pairing info trans-
mitted OOB, e.g. via Near Field Communication).

32
Figure 11: Bluetooth Security Modes
Security Mode 1
If a BT>/= 2.1 device is pairing
with a BT</= 2.0 device, it falls
back to BT 2.0 compatibility
mode and behaves the same as
BT 2.0. If both devices are BT
>/= 2.1, Secure Simple Pairing
must be used according to the
BT spec.
Security Mode 2
If a BT >/= 2.1 device is pairing
with a BT </= 2.0 device, it falls
BT spec.
Security Mode 3
If a BT >/= 2.1 device is pairing
with a BT </= 2.0 device, it falls
BT spec.
Security Mode 4: Simple Secure Pairing
Simple Secure Pairing: a new security architecture introduced supported in BT >= 2.1.
Service-level enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1.
There are four association models currently supported by mode 4. Security requirements for
services must be classified as one of the following: authenticated link key required, unauthen-
ticated link key required, or no security required. SSP improves security through the addition
of ECDH public key cryptography for protection against passive eavesdropping and man-in-
the-middle (MITM) attacks during pairing.
Numeric Comparison Passkey Entry Just Works Out of Band (OOB)
Designed for situation
where both devices are
capable of displaying
a six-digit number and
allowing user to enter
“yes” or “no” response.
During pairing, user
enters “yes” if number
displayed on both devic-
es matches to complete
pairing. Differs from
the use of PINs in
legacy (BT<=2.0)
pairing because the
number displayed for
comparison is not used
for subsequent link key
generation, so even if it
is viewed or captured by
an attacker, it could not
be used to determine
the resulting link or
encryption key.
where one device has
input capability but no
display (e.g. keyboard),
while other device has
a display. The device
with a display shows a
six-digit number, then
the user enters this
key on the device with
input. As with numeric
comparison, the six-dig-
it number is not used in
link key generation.
where one (or both) of
the pairing devices has
neither a display nor
keyboard for entering
digits (e.g. Bluetooth
headset). It performs
authentication step 1
in the same manner as
as numeric compar-
ison, but the user
cannot verify that both
values match, so MITM
(man-in-the-middle) pro-
tection is not provided.
This is the only model
in SSP that does not
provide authenticated
link keys.
Designed for devices
that support a wireless
technology other than
Bluetooth (e.g. NFC)
for the purposes of
device discovery and
cryptographic value
exchange. In the case
of NFC, the OOB model
allows devices to pair
securely by simply tap-
ping one device against
the other, followed by
the user accepting the
pairing via a single
button push. Security
against eavesdropping
and MITM attacks is
dependant on the OOB
technology.
Each mode, except for Just Works, has Man-In-The-Middle
(MITM) protection, meaning no third device can view the data be-
ing passed between the two devices involved. The SSP mode is
usually negotiated automatically based on the capabilities of both
the master and slave. Lower security modes can be disabled via
the bluetooth.minimum _ security _ mode SGD. The
bluetooth.minimum _ security _ mode SGD sets the lowest
security level at which the printer will establish a Bluetooth con-
nection. The printer will always connect at a higher security lev-
el if requested by the master device. To change the security
mode and security settings in the ZQ510 printer, use Zebra Setup
Utilities.

33
Figure 12: Bluetooth Minimum Security Modes
BT Version of Master Device (>2.1)
bluetooth.minimum_security_mode=1 Secure Simple Pairing
Just Works/Numeric Comparison
Just Works/Numeric Comparison
Numeric Comparison
Numeric Comparison
bluetooth.bluetooth_PIN
Not Used
bluetooth.minimum _ security _ mode sets the lowest security
level at which the printer will establish a Bluetooth connection. The
printer will always connect at a higher security level if requested by the
master device.
The ZQ500 Series printers also feature bonding for Bluetooth.
The printer caches pairing info so devices stay paired through
power cycles and disconnects. This eliminates the need to re-
pair on every connection establishment.
The bluetooth.bonding SGD is on by default.
Note • For detailed information on Bluetooth, please refer to the
Bluetooth Wireless User Guide (P1068791-001) at:
http://www.zebra.com/us/en/support-downloads.html
In addition, the ZQ500 Series printers support Near Field
Communication (NFC) technology. Using the “Print Touch” fea-
ture located on the side of the printer, end-users can automati-
cally connect via Bluetooth from a handheld device that supports
NFC technology. The NFC tag has the printer’s BDADDR encod-
ed in a URL on the tag. Simply touching the NFC handheld device
to the “Print Touch” icon on the printer will connect and pair the
handheld device to the printer.

34
WLAN Overview
ZQ500 Series printers can be equipped with a Dual Radio op-
tion, meaning a radio that uses both the industry standard 802.11
protocols and Bluetooth 3.0. All radios units are shipped with
the 802.11n radio enabled (default) and the BT radio disabled.
However, users have the option to enable BT if they wish to use
the dual feature. They will have the FCC ID number on the serial
number label on the back of the unit.
•ZQ500 Series Wireless Network Printers with the Zebra
802.11 WLAN radio module can be identified by the text
“Wireless Network Printer” on the serial number label on the back
of the printer.
•These printers allow communication as a node within a wire-
less local area network (WLAN). Methods of establishing commu-
nications to the printer will vary with each application.
More information and LAN configuration utilities are included
in the Zebra Net Bridge™ program (version 2.8 and later). Zebra
Setup Utilities (ZSU) can also be used to configure WLAN com-
munications settings. Both Net Bridge and ZSU may be download-
ed from the Zebra Web site.
In order to obtain the Bluetooth address or the Wireless LAN
address, use a mobile computer to scan the Bluetooth barcode
or the WLAN barcode on the bottom of the printer where shown
in Figure 13.
Figure 13: BT/WLAN Communications
+M
XXXXXXXXXXXX
+M
XXXXXXXXXXXX
Wireless LAN Barcode
Bluetooth Barcode

35
Setting Up the Software
ZQ500 Series printers use Zebra’s CPCL and ZPL Programming
languages which were designed for mobile printing applications.
CPCL and ZPL are fully described in the ZPL Programming Guide
(p/n P1012728-008) available on-line at www.zebra.com/manuals.
You can also use Designer Pro, Zebra’s Windows®
based label
creation program which uses a graphical interface to create and
edit labels in either language.
Refer to Appendix G for tips on downloading the Designer Pro
application from Zebra’s Web site.
Near Field Communication (NFC)
Much like Bluetooth and Wi-Fi technologies, Near Field
Communication (NFC) allows wireless communication and data
exchange between digital devices like smartphones. Yet NFC uti-
lizes electromagnetic radio fields while technologies such as
Bluetooth and Wi-Fi focus on radio transmissions instead.
NFC is an offshoot of Radio Frequency Identification (RFID), with
the exception that NFC is designed for use by devices within close
proximity to each other, i.e. a smartphone and a ZQ500 Series
printer. NFC allows these devices to establish communication
with each other by touching them together or bringing them into
proximity, usually no more than 7.62 centimeters (3 inches). Three
forms of NFC technology exist: Type A, Type B, and FeliCa. All are
similar but communicate in slightly different ways. FeliCa is com-
monly found in Japan.
Devices using NFC may be active or passive. A passive device,
such as a ZQ500 Series printer with an NFC tag, contains informa-
tion that other devices can read but does not read any information
itself. An active device, such as a smartphone, can read the infor-
mation on the printer’s NFC tag, but the tag itself does nothing ex-
cept transmit the info to authorized devices.
Active devices can read information and send it. An active NFC
device, like a smartphone, would not only be able to collect infor-
mation from NFC tags, but it would also be able to exchange infor-
mation with other compatible phones or devices. An active device
could even alter the information on the NFC tag if authorized to
make such changes.

36
Figure 14: Near Field Communication (NFC) Pairing
http://www.zebra.com/nfc
Note • Tapping the Zebra Print TouchTM
icon with a Near Field
Communication (NFC) enabled smartphone will provide instant access to
printer-specific information. For more information about NFC and Zebra
products, go to http://www.zebra.com/nfc.Bluetooth pairing applications
via NFC is also possible. Please see Zebra Multi-platform SDK for more
information.
To ensure security, NFC often establishes a secure channel and
uses encryption when sending sensitive information.

37
ZQ500 Series Accessories
Belt Clip
The ZQ510 and ZQ520 printers come with a plastic Belt Clip
(p/n P1063406-040) as a standard feature.
To use:
1. Slide the plastic Belt Clip securely onto your belt (Fig. 15).
2. Insert the hook on the belt clip into the opening of the
printer’s front bumper as shown.
Figure 15: Using the Belt Clip
Hand Strap
The ZQ500 Series Hand Strap accessory (p/n BT16899-1) attach-
es to the front posts of the printer to provide the user with a con-
venient and secure method of carrying the printer. To attach the
Hand Strap to the printer:
1. Attach one swivel snap hook to its corresponding post on
the front of the printer (Fig. 16).
2. Attach the opposite end of the strap to its corresponding
post on the front of the printer where shown.
Figure 16: Using the Hand Strap
Strap Post
Swivel Snap Hook

38
Shoulder Strap
A Shoulder Strap accesory (p/n P1063406-035 ) is also offered
to provide another option for comfortably carrying the ZQ510 and
ZQ520 printers. Similar to the Hand Strap, the shoulder strap at-
taches to the two (2) strap posts on the front of the printer via
rugged swivel snap hooks as shown in Fig. 17. The strap is easily
adjustable up to 56 inches from end to end.
Figure 17: Using the Shoulder Strap
ZEBRAZQ520
Strap Post
Swivel Snap Hooks
Adjustable Clip
Soft Case
The ZQ500 Series printers have an environmental Soft Case op-
tion (P1063406-037/-038) that helps protect the printer, while also
allowing the user to carry it from their belt. The paper path is left
open to maintain printing capability and the controls are visible
and accessible while in the case. D-Ring connectors allow for at-
tachment to the shoulder strap option.

39
Figure 18: Using the Exoskeleton
Exoskeleton
In order to provide extreme ruggedness for the ZQ500 Series
printers, they come with an optional hard case, or “Exoskeleton”
(p/n P1063406-043/-044). This case features a clam shell design
whereby the printer is placed securely inside and the Exoskeleton
is clamped shut. The Exoskeleton comes with a shoulder strap for
easy portability.
All printer ports are inaccessible while the printer is in the hard
case, but the printer control buttons can still be used (Fig. 18).
The user will also be able to mount and charge the printer on the
ZQ500 Series Vehicle Cradle and 4-Bay Power Station while in the
hard case.
Note • Since linerless printers don’t have the reverse tear bar feature
which allows media to be torn both upwards and downwards, it is
recommended that linerless printers not be used with the Exoskeleton.
Linerless media can only be torn down and the Exoskeleton is not resistant
to the adhesive of the linerless media.
Swivel Latch
Control Panel Buttons

40
Mag Card Reader
The ZQ500 Series printers can be equipped with optional
Magnetic Stripe reader (p/n P1063406-036). The magnetic stripe
card reader allows the user to swipe magnetic stripe cards such
as credit cards through a slot in the printer and then read and pro-
cess the data contained in the card. The Mag Card reader is ca-
pable of reading all three (3) tracks simultaneously, but can be
configured to read two (2) tracks if desired. The reader also fea-
tures an audio indicator to alert users of a successful card swipe.
The Mag Card reader can be encrypted by working with Zebra’s
Professional Services team and getting a key loaded.
The Mag Card reader is installed by removing the existing front
bumper of the printer and replacing it with the Mag Card reader
(as illustrated in Fig. 19 below).
Figure 19: Installing the Mag Card Reader
1. 2.
3. 4.
Bi-directional
swiping capability
T4.7 +/- 1 in. lb.
Note • For a complete list of accessories, see ZQ500 Series Accessories
on Page 59.

41
Preventive Maintenance
Extending Battery Life
•Never expose the battery to direct sunlight or temperatures
over 65° C (149° F).
•Always use a Zebra charger designed specifically for Lithium-
Ion batteries. Use of any other kind of charger may damage the
battery.
•Use the correct media for your printing requirements. An au-
thorized Zebra re-seller can help you determine the optimum me-
dia for your application.
•If you print the same text or graphic on every label, consider
using a pre-printed label.
•Choose the correct print darkness, and print speed for your
media.
•Use software handshaking (XON/XOFF) whenever possible.
•Remove the battery if the printer won’t be used for a day or
more and you’re not performing a maintenance charge.
•Consider purchasing an extra battery.
•Remember that any rechargeable battery will lose its ability
to maintain a charge over time. It can only be recharged a finite
number of times before it must be replaced. Always dispose of
batteries properly. Refer to Appendix E for more information on
battery disposal.
General Cleaning Instructions
Caution • Avoid possible personal injury or damage to the printer. Never
insert any pointed or sharp objects into the printer. Always turn off the
printer before performing any cleaning procedures. Use care when
working near the tear bars as the edges are very sharp.
Warning • The printhead can get very hot after prolonged printing. Allow
it to cool off before attempting any cleaning procedures.
Only use a Zebra cleaning pen (not supplied with the printer) or a cotton
swab with alcohol for cleaning the printhead.
Caution • Use only cleaning agents specified in the following tables.
Zebra Technologies Corporation will not be responsible for damage
caused by any other cleaning materials used on this printer.

42
ZQ500 Series Cleaning
Area Method Interval
Printhead Use a Zebra cleaning pen or
70% isopropyl alcohol on
a cotton swab to clean the
print elements from end to
end (the print elements are
located in the thin gray line
on the printhead).
After every five rolls of
media (or more often,
if needed). When using
linerless type media,
cleaning is required after
every roll of media.
Platen Surface (Linered
and Linerless)
Rotate the platen roller and
clean it thoroughly with
the cleaning pen or 70%
isopropyl alcohol and a
cotton swab (Fig. 20a/Fig.
20b).
media (or more often, if
needed) Linerless media
requires more frequent
cleaning, i.e. after every roll.
Scraper (Linerless Units
Only)
Use a cleaning pen to clean
scraper on linerless units.
(Fig. 20b)
needed).
Tear Bars Clean thoroughly with
cotton swab. (Fig. 20a)
As needed
Printer Exterior Water-dampened cloth
or 70% Isopropyl alcohol
wipe.
As needed
Printer Interior Brush/air blow. Ensure the
Bar Sensor and Gap Sensor
windows are free of dust.
(Fig. 20a)
As needed
Interior of units with
Linerless Platens
Clean thoroughly with
cotton swab. (See Fig. 20b
for specific target areas for
interior cleaning.)
needed).

43
Figure 20a: Cleaning the ZQ500 Series Printers (Linered)
Platen Roller
Gap Sensor
Bar Sensor
Printhead
Elements
Tear Bar
Tear Bar
Figure 20b: Cleaning the ZQ500 Series Printers (Linerless)
Media Support Disks
Media Supports
Printer Frame
Scraper
Platen Roller
Platen Holder
Printhead
Elements

44
Troubleshooting
Front Control Panel
If the printer is not functioning properly, refer to the table below
to determine the state of the LED indicator ring located around the
Power button.
Green Yellow Red Indication
Solid Off Off Charged Battery
Battery Eliminator
in Use
Off Solid Off Battery Charging
Blinking Off Off Sleep Mode
Off Off Solid Battery Fault
Printer Status Indicators
The printer’s control panel displays multiple icons which indi-
cate the status of various printer functions. Check the indicator
status and then refer to the Troubleshooting topic referenced on
the following pages to resolve the problem.
Icon Status Indication
On Bluetooth link established
Grayed Out Inactive
Blinking Receiving printer data
Not Present No WLAN radio detected
Antenna Blinking Looking for AP
Antenna Blinking/1 Parenthesis
Solid
WLAN Associated/Attempting Authen-
tication
Antenna and 2 Parentheses Solid WLAN Associated and Authenticated
Antenna and 2 Parentheses
Blinking
Receiving Data
4 Bars 802.11 Signal Strength >75%
3 Bars 802.11 Signal Strength </=75%
2 Bars 802.11 Signal Strength </= 50% but
>25%
1 Bar 802.11 Signal Strength </= 25%
0 Bars No signal strength
Not Present No error condition
Blinking Error condition (excluding Latch Open
or Media Out)

45
DC
Icon Status Indication
Blinking Data processing in progress
Steady No data being received
Blinking Out of media
Steady Media present
Blinking Media cover open
4 Bars >80% charged
3 Bars 60%-80% charged
2 Bars 40%-60% charged
1 Bar 20%-40% charged
0 Bars Low Battery
On Battery Eliminator present
(Replaces Battery icons)
On
(Media Out icon Off)
Printer in Segmentation Mode
On
(Media Out icon Off)
Printer in Draft Mode
Troubleshooting Topics
1. No power:
•Check that battery is installed properly.
•Recharge or replace battery as necessary.
•If using battery eliminator, ensure that it is connected properly
to power source
Always dispose of batteries properly. Refer to Appendix F for more
information on proper battery disposal.
2. Media does not feed:
•Be sure media cover is closed and latched.
•Check spindle holding media for any binding.
•Ensure label sensor is not blocked.
3. Poor or faded print:
•Clean print head.
•Check quality of media.

46
4. Partial or missing print:
•Check media alignment.
•Clean print head.
•Ensure media cover is properly closed and latched.
5. Garbled print:
•Check baud rate.
6. No print:
•Check baud rate.
•Replace battery.
•Establish RF Link and/or restore LAN associativity.
•Invalid label format or command structure. Place printer in
Communications Diagnostic (Hex Dump) Mode to diagnose prob-
lem.
7. Reduced battery charge life:
•If battery is older than 1 year old, short charge life may be due
to normal aging.
•Check battery health.
•Replace battery.
8. flashing:
•Flashing Data icon is normal while data is being received.
9. or flashing:
•Check that media is loaded and that the media cover is closed
and securely latched.
10. Communication error:
•Check baud rate.
•Replace cable to terminal.
11. Paper jam:
•Open head release latch and media cover.
•Remove and reinstall media.

47
Troubleshooting Tests
Printing a Configuration Label
To print out a listing of the printer’s current configuration fol-
low these steps:
1. Turn the printer off. Load the media compartment with
journal media (media with no black bars printed on the back).
2. Press and hold the Feed Button.
3. Press and release the Power button and keep the Feed
button pressed. When printing starts, release the Feed button.
Communications Diagnostics
If there is a problem transferring data between the comput-
er and the printer, try putting the printer in the Communications
Diagnostics Mode (also referred to as the “DUMP” mode). The
printer will print the ASCII characters and their text represen- ta-
tion (or the period ‘.’, if not a printable character) for any data
received from the host computer.
12. Blank LCD screen:
•Make sure printer is turned on.
•No application loaded or application corrupted: reload pro-
gram.
•Check LED ring around Power button to see if it’s blinking yel-
low. indicating the printer is in sleep mode. Press Power or
Select buttons to “wake up” the printer.
13. Magnetic Strip Card Won’t Read
•Ensure card is inserted with the magnetic stripe facing in the
correct direction.
•Check card for excessive wear or damage to the magnetic strip.
14. No NFC Connectivity
• Ensure smartphone is positioned 3 inches (7.62 cm) or closer
to the Print Touch icon on the side of the printer.

48
To enter Communications Diagnostics Mode:
1. Print a configuration label as described above.
2. At the end of the diagnostics report, the printer will print:
“Press FEED key to enter DUMP mode”.
3. Press the FEED key. The printer will print: “Entering DUMP
mode”.
Note • If the FEED key is not pressed within 3 seconds, the printer will
print “DUMP mode not entered” and will resume normal operation.
4. At this point, the printer is in DUMP mode and will print
the ASCII hex codes of any data sent to it, and their text represen-
tation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the
ASCII information will be created and stored in the printer’s
memory. It can be viewed, “cloned” or deleted using the Net
Bridge application. (Refer to the Net Bridge documentation for
more information.)
To terminate the Communications Diagnostics Mode and re-
turn the printer to normal operations:
1. Turn the printer OFF.
2. Wait 5 seconds.
3. Turn the printer ON.
Contacting Technical Support
If the printer fails to print the configuration label, or you en-
counter problems not covered in the Troubleshooting Guide, con-
tact Zebra Technical Support. Technical Support addresses and
phone numbers for your area can be found in Appendix H of this
manual. You will need to supply the following information:
•Model number and type (e.g. ZQ510)
•Unit serial number (Found on the large label on the back of the
printer, also found in the configuration label printout.
•Product Configuration Code (PCC) (15 digit number found on
the label on the back of the unit)

49
Figure 21a: ZQ500 Series Configuration Label (ZQ510 Shown)
Printhead Test
Identifies Printer
as a ZQ510
MFi Supported
Printer Serial
Number

50
Figure 21b: ZQ500 Series Configuration Label (cont.)
802.11 radio option /n
installed. This section
details the radio’s
network settings
Network Information
Scan QR code to go to
ZQ500 Series product
support website
Peripherals Installed

51
Figure 21c: ZQ500 Series Configuration Label (cont.)
Flash and RAM Memory
Installed
Maximum Label Size
Resident Human Readable
Fonts Installed
Files loaded in printer
memory (includes pre-
scaled or scalable fonts)

52
Specifications
Note • Printer specifications are subject to change without notice.
Printing Specifications
Parameter ZQ510 ZQ520
Print Width Max 72 mm (2.83 in.) Max 104 mm (4.09 in.)
Print Speed 101.6 mm (4 in.)/second @
12% max density
88.9 mm (3.5 in.)/second @
12% max density
76.2 mm (3 in.)/second @ 16%
max density (linerless media)
76.2 mm (3 in.)/second @ 16%
max density (linerless media)
Printhead Burn
Line to Tear Edge
Distance
4.8 mm (0.18 in.) +/- 0.5 mm
(0.02 in.)
4.8 mm (0.18 in.) +/- 0.5 mm
(0.02 in.)
Printhead Life 600,000 inches Mean Time to
Failure of output at 18% densi-
ty at 20C using virgin media
600,000 inches Mean Time to
Failure of output at 18% densi-
ty at 20C using virgin media
Print Density 203 dots/in. or better 203 dots/in. or better
Memory and Communications Specifications
Flash Memory 512 MB 512 MB
RAM Memory 256 MB 256 MB
Standard
Communications
USB (Micro AB on the go) USB (Micro AB on the go)
Wireless
Communication
Dual Mode Bluetooth
2.1+EDR/4.0 Low Energy
Dual Mode Bluetooth
2.1+EDR/4.0 Low Energy
Dual Radio (BT 3.0/802.11
a/b/g/n)
Dual Radio (BT 3.0/802.11
a/b/g/n)

53
Label Specifications
Media Width 35 mm (1.38 in.) to
80 mm (3.15 in.)
70 mm (2.75 in.) to
113 mm (4.45 in.)
Media Length 12.5 mm (0.5 in.) minimum 12.5 mm (0.5 in.) minimum
Black Bar Sen-
sor to Printhead
Burnline Dis-
tance
16 mm (0.62 in.) +/-
0.6 mm (0.02 in.)
0.62 in. (16 mm) +/-
0.6 mm (0.02 in.)
Media Thick-
ness
0.058 mm (0.002 in.) to
0.161 mm (0.006 in.)
0.058 mm (0.002 in.) to
0.161 mm (0.006 in.)
Max Tag Thick-
ness
0.139 mm (0.005 in.) 0.139 mm (0.005 in.)
Max Roll Outer
Diameter
51 mm (2.0 in.) 57 mm (2.25 in.)
Inner Core
Diameters
19 mm (0.75 in.) standard
12.5 mm (0.5 in.) optional*
19 mm (0.75 in.) standard
12.5 mm (0.5 in.) optional*
Black Mark
Location
Centered on media roll Centered on media roll
Black Mark
Dimensions
L: 2.4 mm to 11.0 mm (0.09 in.
to 0.43 in.)
W: 12.7 mm (0.5 in.)
L: 2.4 mm to 11.0 mm (0.09 in.
to 0.43 in.)
W: 12.7 mm (0.5 in.)
Note • Customers who want to use the 12.5 mm (0.5 in.) core size will be
required to uninstall the media disks and install new media support disks
(p/n P1063406-025).

54
CPCL Font and Bar Code Specifications and Commands
Standard Fonts 25 bit-mapped fonts; 1 scalable font (CG Trimvirate
Bold Condensed*) *Contains Monotype UFST from
downloadable optional bit-mapped & scalable fonts via
Net Bridge software.
Available Optional Fonts Optional International character sets: Chinese 16 x 16
(trad), 16 x 16 (simplified),24 x 24 (simplified); Japa-
nese 16 x 16, 24 x 24
Linear Bar Codes Avail-
able
Barcode (CPCL Command)
Aztec (AZTEC)
Codabar (CODABAR, CODABAR 16)
UCC/EAN 128 (UCCEAN128)
Code 39 (39, 39C, F39, F39C)
Code 93 (93)
Code 128 (128)
EAN 8, 13, 2 and 5 digit extensions (EAN8, EAN82,
EAN85, EAN13,
EAN132, and EAN135)
EAN-8 Composite (EAN8)
EAN-13 Composite (EAN13)
Plessey (PLESSEY)
lnterleaved 2 of 5 (I2OF5)
MSI (MSI, MSI10, MSI1110)
FIM/POSTNET (FIM)
TLC39 (TLC39)
UCC Composite A/B/C (128(Auto))
UPCA, 2 and 5 digit extensions (UPCA2 and UPCA5)
UPCA Composite (UPCA)
UPCE, 2 and 5 digit extensions (UPCE2 and UPCE5)
UPCE Composite (UPCE)
MaxiCode (MAXICODE)
PDF 417 (PDF-417)
Datamatrix (using ZPL emulation) (DATAMATRIX)
QR Code (QR)
2-D Bar Codes Available RSS:
RSS-14 (RSS-Subtype 1)
RSS-14 Truncated (RSS-Subtype 2)
RSS-14 Stacked (RSS-Subtype 3)
RSS-14 Stacked Omnidirectional
(RSS-Subtype 4)
RSS Limited (RSS-Subtype 5)
RSS Expanded (RSS-Subtype 6)
Rotation Angles 0°, 90°, 180°, and 270°

55
ZPL Font and Bar Code Specifications and Commands
Standard Fonts 15 bit-mapped fonts; 1 scalable font (CG Trimvirate
Bold Condensed*) Downloadable optional bit-
mapped & scalable fonts via Net Bridge software.
Available Optional Fonts Zebra offers font kits covering multiple languages in-
cluding Simplified and Traditional Chinese, Japanese,
Korean,
Hebrew/Arabic, and others.
Linear Bar Codes Available
2-D Bar Codes Available
Barcode (CPCL Command)
Aztec (^B0)
Codabar (^BK)
Codablock (^BB)
Code 11 (^B1)
Code 39 (^B3)
Code 49 (B4)
Code 93 (^BA)
Code 128 (^BC)
DataMatrix (^BX)
EAN-8 (^B8)
EAN-13 (^BE)
GS1 DataBar Omnidirectional (^BR)
Industrial 2 of 5 (^BI)
lnterleaved 2 of 5 (^B2)
ISBT-128 (^BC)
LOGMARS (^BL)
Micro-PDF417 (^BF)
MSI (^BM)
PDF-417 (^B7)
Planet Code (^B5)
Plessey (^BP)
Postnet (^BZ)
Standard 2 of 5 (^BJ)
TLC39 (^BT)
UPC/EAN extensions (^BS)
UPC-A (^BU)
UPC-E (^B9)
Maxi Code (^BD)
QR Code (^BQ)
Rotation Angles 0°, 90°, 180°, and 270°

56
Communication Port
USB
Physical, Environmental and Electrical Specifications
Weight w/ battery 1.38 lbs. (22 oz) 1.72 lbs. (27.5 oz)
Temperature
Operating: -20 °C to 55 °C (-4
°F to 131 °F)
Operating:-20 °C to 55 °C
(-4 °F to 131 °F)
Storage: -30 °C to 66 °C
(-22 °F to 150.8 °F)
Storage: -30 °C to 66 °C
(-22 °F to 150.8 °F)
Charging: 0 °C to 40°C
(32 °F to 104 °F)
Charging: 0 °C to 40°C
(32 °F to 104 °F)
Relative Humidity Operating: 10% to 90%
non-condensing
Operating: 10% to 90%
non-condensing
Battery
Smart Battery (2 cell or 4 cell)
Lithium-Ion, 7.4
VDC (nominal);
2.45 AHr min.
Smart Battery (2 cell or 4 cell)
Lithium-Ion, 7.4
VDC (nominal);
2.45 AHr min.
Intrusion
Protection (IP)
Rating
IP54 (with and without
optional
environmental case)
IP54 (with and without
optional
environmental case)
PIN 5 PIN 1
PIN 1: VBUS
PIN 2: DM(-)
PIN 3: DP(+)
PIN 4: ID
PIN 5: GND

57
Figure 22: ZQ510 Overall Dimensions
Height
LengthWidth
61 mm
(2.40 in.)
119 mm
(4.68 in.)
149 mm
(5.86 in.)

58
Figure 23: ZQ520 Overall Dimensions
Height
Width Length
158 mm
(6.22 in.)
67 mm
(2.63 in.)
155 mm
(6.10 in.)

59
ZQ500 Series Accessories
Part # Description
P1063406-025 KIT, Acc .5” Media Disk Support, ZQ500 Series
P1063406-026 KIT, Acc Swivel Lock Adapter, ZQ500 Series
P1063406-027 KIT, Acc 4-BAY Power Station, ZQ500 Series
P1063406-028 KIT, Acc Battery Eliminator Cradle, ZQ500 Series
P1063406-029 KIT, Acc Vehicle Cradle, ZQ500 Series
P1063406-030 KIT, Acc DC-DC vehicle adapter, open ended, 12~24V
P1063406-031 KIT, Acc DC-DC vehicle adapter, CIG, 12~24V
P1063406-032 KIT, Acc Battery Eliminator, ZQ500 Series
P1063406-033 KIT, Acc Power Adapter for Mobile Battery Eliminator,
12~48V, Cigarette Lighter
P1063406-034 KIT, Acc Convert Cable, 6 inch, ZQ500 Series
P1063406-035 KIT, Acc Rugged Shoulder Strap with Metal Clips, 56 inch
P1063406-036 KIT, Acc Mag Card Reader, ZQ500 Series
P1063406-037 KIT, Acc Soft Case, ZQ510
P1063406-038 KIT, Acc Soft Case, ZQ520
P1063406-039 KIT, Acc 2-roll Media Storage Case
P1063406-040 KIT, Acc Belt Clip, ZQ500 Series
P1063406-041 KIT, Acc D-Ring Adapter Belt Attachment Strap, ZQ500
Series
P1063406-042 KIT, Acc RAM Arm Mounting Plate, ZQ500 Series
P1063406-043 KIT, Acc Exoskeleton Case with Shoulder Strap, ZQ510
P1063406-044 KIT, Acc Exoskeleton Case with Shoulder Strap, ZQ520
P1063406-045 KIT, Acc Micro,USB,B, to,USB,A,Plug,1.8M, ZQ500 Series
P1063406-046 KIT, Acc Micro,USB,B to USB,A,Plug, 3.5M, ZQ500 Series
P1063406-047 KIT, Acc Micro,USB,A to USB,A, Rec., ZQ500 Series
AC18177-5 Model UCLI72-4 Quad Battery Charger (US line cord, see
Sales for others)
BT16899-1 Hand Strap
P1031365-024 KIT ACC QLn AC Adapter US (type A) cord
P1031365-059 KIT ACC QLN220/QLN320 Spare Battery Smart
P1031365-063 Kit ACC SC2 Li-ION Smart Charger, US (type A) cord
P1031365-069 KIT, Acc QLn2/3 and ZQ500 Series Spare Extended Battery

60
Appendix A
USB Cables
Part Number P1069394;
MICRO,USB,A,TO,USB A, REC
Part Numbers P1069329-001/-002;
Note • Visit the Zebra website at: www.zebra.com/accessories for a
listing of interface cables for all Zebra mobile printers.
CONNECTOR A
CONNECTOR B
PIN 4
PIN 1
PIN 1
PIN 5 CONNECTOR B
5 POSITION USB
MICRO TYPE A
SIGNAL COLOR
CONNECTOR A
4 POSITION USB
TYPE A RECEPTACLE
PIN 1 VBUS RED PIN 1
PIN 2 USB D- WHITE PIN 2
PIN 3 USB D+ GREEN PIN 3
PIN 5 GROUND BLACK PIN 4
MICRO,USB,B,TO,USB,A,PLUG,1.8M/3.5M
CONNECTOR ACONNECTOR B
PIN 4
PIN 1
PIN 1
PIN 5
CONNECTOR B
5 POSITION USB
MICRO TYPE B
SIGNAL COLOR
CONNECTOR A
4 POSITION USB
TYPE A PLUG
PIN 1 VBUS RED PIN 1
PIN 2 USB D- WHITE PIN 2
PIN 3 USB D+ GREEN PIN 3
PIN 5 GROUND BLACK PIN 4

61
Appendix B
Alert Messages
The ZQ500 Series printers will display the following alert mes-
sages to inform the user of various fault conditions that might oc-
cur with the ZQ510 and 520 printers.
Message Text Line One Text Line Two
HeadOverTemp PRINT HEAD OVERTEMP PRINTING HALTED
HeadMaintenanceNeeded HEAD MAINTEN. NEEDED PRINTING HALTED
BatteryHealthReplace BATTERY DIMINISHED CONSIDER
REPLACING
BatteryHealthNearDeath WARNING - BATTERY IS PAST USEFUL
LIFE
BatteryHealthShutdown REPLACE BATTERY SHUTTING DOWN
BatteryAuthenticationFail BATTERY FAILED REPLACE BATTERY
BatteryOverTemp CHARGING TEMP FAULT MUST BE 0-40°C
BatteryUnderTemp CHARGING TEMP FAULT MUST BE 0-40°C
BatteryChargeFault CHARGING FAULT REPLACE BATTERY
DownloadingFirmware DOWNLOADING FIRMWARE
BadFirmwareDownload DOWNLOAD FAILED PLEASE REBOOT
WritingFirmwareToFlash FIRMWARE WRITING TO FLASH
Mirroring LOOKING FOR UPDATES PLEASE WAIT...
MirroringApplication RECEIVING FIRMWARE DO NOT POWER
OFF!
MirroringCommands MIRRORING COMMANDS
MirroringFeedback SENDING FEEDBACK PLEASE WAIT...
MirrorProcessingFinished MIRROR PROCESSING FINISHED
WlanInvalidChannels WIRELESS ERROR INVALID CHANNEL
WlanInvalidSecurityMode WIRELESS ERROR INVALID SECURITY
PauseRequest PRINTER PAUSED
CancelAll ALL JOBS CLEARED
CancelOne ONE JOB CLEARED
OutOfMemoryStoringGraphic OUT OF MEMORY STORING GRAPHIC
OutOfMemoryStoringFont OUT OF MEMORY STORING FONT
OutOfMemoryStoringFormat OUT OF MEMORY STORING FORMAT
OutOfMemoryStoringBitmap OUT OF MEMORY STORING BITMAP
AckAlertTooManyUsbHostDevices TOO MANY MASS STORAGE DEVICES
AckAlertUnsupportedUsbHostDevice UNSUPPORTED USB HOST DEVICE
AckAlertUnsupportedUsbHostFilesystem UNSUPPORTED USB HOST FILESYSTEM

62
Appendix C
Media Supplies
To insure maximum printer life and consistent print quality
and performance for your individual application, it is recom-
mended that only media produced by Zebra be used.
Advantages include:
• Consistent quality and reliability of media products.
• Large range of stocked and standard formats.
• In-house custom format design service.
• Large production capacity which services the needs of
many large and small media consumers including major
retail chains world wide.
• Media products that meet or exceed industry standards.
For more information go the Zebra website (www.zebra.com)
and select the Products tab, or refer to the CD included with the
printer.
Appendix D
Maintenance Supplies
In addition to using quality media provided by Zebra, it is
recommended that the printer be cleaned as prescribed in the
maintenance section. The following item is available for this
purpose:
• Cleaning Pen (12 pack): p/n 105950-035

63
Appendix E
Serial Number and PCC Number Locations
ZQ510
7.4V (7,4) 15A中
Made In China
This product is covered by one or more Zebra US patents
This Class B digital apparatus complies with Canadian ICES - 003
Modelo
Model Thermal Label Printer
Impressora de etiqueta térmica
Rated Input Voltage Max Current
Fabricado na China Tensão nominal de entrada Corrente Max
XXXXSYYWWNNNNNS/N:
XXX-XXXXXXXX-XXPCC:
ZQ520
7.4V (7,4) 15A中
Made In China
This product is covered by one or more Zebra US patents
This Class B digital apparatus complies with Canadian ICES - 003
Modelo
Model Thermal Label Printer
Impressora de etiqueta térmica
Rated Input Voltage Max Current
Fabricado na China Tensão nominal de entrada Corrente Max
XXXXSYYWWNNNNNS/N:
XXX-XXXXXXXX-XXPCC:
ZQ510
(Bottom View)
ZQ520
(Bottom View)
Serial #
Barcode
PCC
Barcode
Serial #
Barcode
PCC
Barcode

64
Appendix F
Battery Disposal
The EPA certified RBRC® Battery Recycling
Seal on the Lithium-Ion (Li-Ion) battery supplied
with your printer indicates Zebra Technologies
Corporation is voluntarily participating in an
industry program to collect and recycle these
batteries at the end of their useful life, when taken out of ser-
vice in the United States or Canada. The RBRC program provides
a convenient alternative to placing used Li-Ion batteries into the
trash or the municipal waste stream, which may be illegal in your
area.
Important • When the battery is depleted, insulate the terminals with
tape before disposal.
Please call 1-800-8-BATTERY for information on Li-Ion battery
recycling and disposal bans/restrictions in your area.
Zebra Technologies Corporation’s involvement in this program
is part of our commitment to preserving our environment and
conserving our natural resources.
Outside North America, please follow local battery recycling
guidelines.
Product Disposal
The majority of this printer’s components are
recyclable. Do not dispose of any printer compo-
nents in unsorted municipal waste. Please dispose
of the battery according to your local regulations,
and recycle the other printer components according-
to your local standards.
For more information, please see our web site at:
http://www.zebra.com/environment.

65
Appendix G
Using Zebra.com
The following examples illustrate the search function on Zebra’s
website for finding specific documents and downloads.
Example 1: Find the ZQ500 Series User Guide.
Go to http://www.zebra.com/us/en/support-downloads.html
Select the appropriate printer from the Printer Support dropdown menu.
Click on the Manuals tab and select the desired language from the drop-
down menu.
At the resulting screen, select “ZQ500 Series User Guide (en)” or
Download to view.
Select Printer
(e.g. ZQ520)
Select Language
(e.g. English)

66
Example 2: Find the ZebraNet Bridge Enterprise download page:
Go to http://www.zebra.com/us/en/products-services/software.html and
click on ZebraLink under Software in the Products and Services section.
Click on “Download” in the Downloads section where shown to access
the latest version of software.
Select ZebraNet
Bridge Enterprise
Click on “Download”

67
Appendix H
Product Support
When calling with a specific problem regarding your printer,
please have the following information on hand:
• Model number/type (e.g. ZQ520)
• Unit serial number (refer to Appendix E)
• Product Configuration Code (PCC) (refer to Appendix E)
In the Americas contact:
Regional Headquarters Technical Support Customer Service Dept.
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, Illinois 60069 U.S.A.
T: +1 847 634 6700
Toll Free: +1 866 230 9494
F: +1 847 913 8766
T: +1 877 275 9327
F: +1 847 913 2578
Hardware:
ts1@zebra.com
Software:
ts3@zebra.com
For printers, parts, media,
and ribbon, please call your
distributor, or contact us.
T: +1 877 275 9327
E: clientcare@zebra.com
In Europe, Africa, the Middle East, and India contact:
Zebra Technologies Europe Limited
Dukes Meadow
Millboard Road
Bourne End
Buckinghamshire SL8 5XF, UK
T: +44 (0)1628 556000
F: +44 (0)1628 556001
T: +44 (0) 1628 556039
F: +44 (0) 1628 556003
E: Tseurope@zebra.com
and ribbon, please call
your dis tributor, or
contact us.
T: +44 (0) 1628 556032
F: +44 (0) 1628 556001
E: cseurope@zebra.com
In the Asia Pacific region contact:
Zebra Technologies Asia Pacific
Pte. Ltd.
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T: +65 6858 0722
F: +65 6885 0838
T: +65 6858 0722
F: +65 6885 0838
E: (China)
tschina@zebra.com
All other areas:
tsasiapacific@zebra.com
and ribbon, please call your
distributor, or contact us.
T: +65 6858 0722
F: +65 6885 0836
E: (China) order-csr@zebra.
com
All other areas:
csasiapacific@zebra.com

68
Index
Symbols
4-Bay Power Station 20
A
Accessories 3, 4, 37, 40, 59
AC Power Adapter 19
AC Power Adapter (included in kit
p/n P1031365-024) 19, 20
Alerts 26
Appendix A, USB Cables 60
Appendix B, Alert Messages 61
Appendix C, Media Supplies 62
Appendix D, Maintenance Supplies
62
Appendix E, Serial Number and PCC
Number Locations 63
Appendix F, Battery Disposal 64
Appendix G, Using Zebra.com 65
Appendix H, Product Support 67
B
Battery, extending life 41
Battery, health 16
Battery, installing 14
Battery pack
Smart Battery, features 9
Battery, safety 15
Battery Safety Guidelines 19
Belt Clip 3, 37
Bluetooth 30
Bluetooth, networking 31
Bluetooth, security modes 32
C
Cable Communication 29
Charger, battery
UCLI72-4 Quad Charger 17
charging times 18
front panel indicators 18
Charger Safety 15
Charger Safety Guidelines 15
Communication Port 56
Communications Diagnostics 47
Configuration Label, printing 28
Configuration Label, sample 49
Connecting the Printer 29
CPCL Font and Bar Code Specifica-
tions and Commands 54
D
Dimensions, ZQ510 57
Dimensions, ZQ520 58
Document Conventions 7, 41
Draft Mode 28
Dual Radio 34
E
Exoskeleton 3, 39, 59
G
General Cleaning Instructions 41
Getting Ready to Print 14
H
Hand Strap 3, 37, 38, 59
I
Installing the Battery 14
Introduction to the ZQ500™ Series
Printers 8
L
LED’s 26
M
Made for iPhone (MFi) 11
Mag Card Reader 3, 40, 59
Media, loading 22

69
N
Near Field Communication (NFC) 11
NFC Tag 13
O
Operator Controls 24
P
Power Save Mode 27
Power Up Sequences 25
Preventive Maintenance 3, 41
Printer Status Icons 24
Printer Status Indicators 44
Printing Method
Direct Thermal 10
Programming language
CPCL 8
Q
QR Code 11
Quad Charger, cycle times 18
Quad Charger, UCLI72-4 17
R
Run Time Sequences 26
S
Segmentation Mode 27
Shoulder Strap 3, 38, 59
Sleep Mode 27
Smart Battery 9
Smart Charger-2 (SC2) Single Battery
Charger 16
Soft Case 3, 38, 59
Specifications, label 53
Specifications, memory and commu-
nications 52
Specifications, physical, environmen-
tal and electrical 56
Specifications, printing 52
T
Technical Support, contacting 48
Thermal Shutdown 11
Troubleshooting 44
Troubleshooting, topics 45
Troubleshooting, tests 47
V
Vehicle Cradle 20
Verify Printer is Working 28
W
WLAN, overview 34
Z
ZQ500 Series Overview 12
ZQ500 Series Technology 9
ZPL Font and Bar Code Specifications
and Commands 55

70
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847.634.6700 or +1 800.423.0442

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