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Building Rapport with UX Research Participants

Summary: Researchers should build rapport and embrace real human interactions to put participants at ease during a study.

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https://www.youtube.com/watch?v=IVXkeU4jBGY

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5 Facilitation Mistakes to Avoid During User Interviews

Some common mistakes to avoid in UX interviews include poor rapport, multitasking, leading, insufficient probing, and poorly managed observers.

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Samhita Tankala is a User Experience Specialist with Nielsen Norman Group. With her background in consulting, education and UX Research, Samhita’s expertise include executing and delivering UX research with a range of stakeholders and training teams. Some of her research focuses on cognitive behavior, human behavior and the learning sciences.

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